Finally, some progress with BT

Avid readers will know that I have been involved in an ongoing saga with BT since December.  Basically, they screwed up and tried to charge us for it, and I’ve been kicking up a fuss ever since.  Well, my next bill came through recently, showing a late payment charge on it that really shouldn’t have been there.  If indeed the payment was late, it was down to the problems their end rather than me not wanting to pay them.  So I e-mailed in my complain and had a phone call back from them that afternoon – which was reassuringly impressive – and they said it would all be taken care of.

Now, it all gets a little confusing here, because we start dealing with the actual numbers.  The original late payment and reconnection fee that was incorrectly charged to us in February following their problems in December meant that my February bill had around £20 more than it should have done.  When I phoned up to complain they said they couldn’t take that £20 off the bill, so I had to pay it, and they would offset it against my next bill.  Not an ideal solution, but one I had to live with.  So I paid that £20, on top of the cost of line rental and calls, and kept my eyes peeled for refund on my subsequent bill.  It never appeared.

(more…)